Welcome to Al Madina by Rumis.
These Terms & Conditions govern your access to and use of our website and your purchase of products through our online store. By accessing our website, browsing our products, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Please read these Terms carefully before placing an order.
1. About These Terms
These Terms & Conditions apply to the use of the Al Madina by Rumis website and to purchases made through our online store.
By using the website or placing an order, you agree to comply with these Terms, along with the other policies published on our website, including:
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Cancellation Policy
- Any product-specific terms
- Any promotional terms communicated at the time of purchase
If you do not agree with these Terms, please do not use the website or place an order.
2. About Al Madina by Rumis
Al Madina by Rumis offers food and consumable products through its online store, including dates, dry fruits, nuts, snacks, cookies, honey, drinks, spreads, seeds, chocolates, dehydrated products, curated combinations, and other related products.
Product availability, selection, packaging, pricing, and other details may change from time to time.
3. Website Use
You agree to use this website only for lawful purposes and in a manner that does not:
- Violate any applicable law or regulation
- Infringe the rights of Al Madina by Rumis or any third party
- Interfere with the operation or security of the website
- Attempt to gain unauthorized access to the website or its systems
- Introduce malicious code, viruses, or harmful material
- Use automated methods to collect or extract website content without authorization
- Misuse the website for fraudulent, abusive, or unlawful activities
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our business, our customers, or third parties.
4. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, quantities, and other information displayed on the website are accurate and current.
However, minor variations may occur.
For naturally sourced food products, variations in colour, size, shape, texture, appearance, and other natural characteristics may occur between batches. Product images are provided for general representation and may not always exactly reflect the individual item delivered.
Packaging may also change from time to time due to manufacturer, supplier, availability, or operational requirements, while the underlying product may remain the same.
Where applicable, customers should refer to the product packaging for the most current information relating to ingredients, allergens, nutritional information, storage, best-before or expiry dates, and other product-specific details.
5. Product Availability
All products displayed on the website are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until the order is completed.
If a product becomes unavailable after an order has been placed, we may contact the customer regarding available options, which may include an alternative product, adjustment, cancellation, or refund where applicable.
6. Pricing
Product prices displayed on the website are subject to change without prior notice.
We make reasonable efforts to ensure that prices are displayed correctly. However, in the event of an obvious pricing or technical error, we reserve the right to review the affected order before fulfilment.
If an order has been affected by an obvious pricing error, we may contact the customer to confirm whether they wish to proceed at the correct price or cancel the affected order.
Any applicable taxes, delivery charges, or other charges will be displayed or communicated as applicable before completion of the order.
7. Placing an Order
When you place an order through our website, you are making a request to purchase the selected products.
An order is not necessarily considered finally accepted merely because you have added products to your cart or received an automated acknowledgement.
We may review and accept or decline an order for reasonable reasons, including:
- Product availability
- Pricing or technical errors
- Incomplete or incorrect order information
- Delivery limitations
- Suspected fraudulent or unauthorized activity
- Payment-related issues
- Operational limitations
- Other circumstances that prevent us from reasonably fulfilling the order
If we are unable to fulfil an accepted order, we will communicate with the customer and provide an appropriate resolution, including a refund where applicable.
8. Order Confirmation
After successfully placing an order, you may receive an order confirmation through the contact information provided during checkout.
Customers are responsible for checking their order details and promptly informing us if they identify an error.
This includes checking:
- Product selection
- Quantity
- Delivery address
- Contact number
- Email address
- Billing information
- Any other relevant order information
9. Customer Information
You agree to provide accurate, complete, and current information when placing an order.
You are responsible for ensuring that your delivery address and contact details are correct.
Al Madina by Rumis will not be responsible for delivery problems resulting solely from incorrect, incomplete, or outdated information provided by the customer.
10. Payment
Orders must be paid through the payment methods made available on the website or otherwise communicated by Al Madina by Rumis.
By submitting payment information, you represent that you are authorized to use the relevant payment method.
Payment processing may be handled by third-party payment service providers. Their applicable terms and conditions may also apply to the payment transaction.
We do not intend to retain complete card or banking credentials on our own systems where payment processing is handled by third-party payment providers.
11. Order Cancellation
Customers may request cancellation of an order as soon as possible after placing it.
Cancellation may be possible if the order has not yet been processed, packed, or dispatched.
Once an order has entered processing, has been packed, or has been dispatched, cancellation may no longer be possible.
Any eligible refund will be handled according to our Cancellation Policy and applicable law.
12. Shipping and Delivery
Delivery is subject to the terms described in our Shipping Policy.
Delivery timelines are estimates and may be affected by factors such as:
- Order processing
- Product availability
- Courier operations
- Weather
- Public holidays
- Traffic or transportation disruptions
- Incorrect delivery information
- Events outside our reasonable control
We will make reasonable efforts to facilitate delivery but do not guarantee a particular delivery date unless expressly confirmed in writing.
13. Shipping Charges
Shipping and delivery charges may apply to online orders.
Al Madina by Rumis does not currently offer free shipping unless a specific promotional offer clearly states otherwise.
Any applicable shipping charge should be reviewed before completing the order.
14. Food and Consumable Products
Many products sold through our website are food or consumable products.
Because of their nature, customers are expected to follow the storage, handling, preparation, and consumption instructions provided with the product or its packaging.
Once a food product has been delivered, customers are responsible for appropriate storage and handling.
We generally do not accept returns or exchanges simply because a customer has changed their mind or no longer wants the product.
Please refer to our Return & Refund Policy for details regarding damaged, incorrect, missing, or other qualifying order issues.
15. Natural Product Variations
Certain products sold by Al Madina by Rumis may be naturally sourced.
Natural differences in:
- Colour
- Size
- Shape
- Texture
- Appearance
- Taste
- Surface characteristics
may occur between individual products and batches.
Such normal variations do not automatically indicate that a product is defective or incorrectly supplied.
16. Returns and Refunds
Due to the nature of our food and consumable products, returns and exchanges are generally not accepted.
However, customers should contact us if they receive:
- A wrong product
- A missing product
- A damaged product
- A product with a genuine quality or packaging concern
- A product materially different from what was ordered
- Another issue that may require review under applicable law
Any eligible resolution will be determined according to our Return & Refund Policy and applicable law.
Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.
17. Promotions, Discounts and Offers
From time to time, Al Madina by Rumis may offer discounts, promotional prices, coupon codes, bundles, seasonal offers, or other promotional campaigns.
Promotions may be subject to additional terms, including:
- Validity period
- Minimum order value
- Eligible products
- Quantity limitations
- Customer eligibility
- One-time or limited usage
- Other conditions communicated with the offer
Promotional offers cannot be combined unless expressly stated.
We reserve the right to correct errors, withdraw, modify, or discontinue a promotion where reasonably necessary, subject to applicable law and any rights already accrued to customers.
18. Corporate and Wholesale Orders
Corporate gifting, wholesale, bulk, customized, or specially prepared orders may be subject to separate commercial terms.
Such orders may involve specific quantities, pricing, packaging, customization, preparation, or delivery arrangements.
The applicable terms agreed with the customer for such orders will apply, subject to applicable law.
19. Third-Party Services
Our website may use third-party services such as payment processors, delivery partners, analytics providers, hosting providers, communication services, or other technology providers.
These third parties may have their own terms and privacy policies.
Al Madina by Rumis is not responsible for the independent policies or actions of third-party service providers, except to the extent required by applicable law.
20. Website Content and Intellectual Property
Unless otherwise stated, the content available on this website, including:
- Brand name
- Logos
- Product images
- Photographs
- Graphics
- Text
- Website design
- Layout
- Product descriptions
- Marketing materials
belongs to or is used by Al Madina by Rumis or its respective licensors and is protected by applicable intellectual property laws.
You may access and use the website for personal and lawful shopping purposes.
You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit, or otherwise use website content without prior written permission, except where permitted by law.
21. Customer Reviews and Content
If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that the content submitted should be truthful and should not:
- Contain unlawful, abusive, threatening, defamatory, or misleading material
- Infringe another person's intellectual property or privacy rights
- Contain malicious code
- Impersonate another person or business
- Promote unlawful activities
By submitting content, you confirm that you have the necessary rights to submit it.
Where permitted by law, you grant Al Madina by Rumis a non-exclusive right to use, reproduce, display, or publish submitted content for legitimate business and promotional purposes.
We reserve the right to remove content that violates these Terms or applicable law.
22. Privacy
Your use of the website and our handling of personal information are governed by our Privacy Policy.
By using the website and placing an order, you acknowledge that information may need to be collected and processed for purposes such as order processing, payment, delivery, customer support, security, and other legitimate business purposes described in our Privacy Policy.
23. Website Availability
We aim to keep the website available and functioning properly, but uninterrupted access cannot always be guaranteed.
The website may occasionally be unavailable due to:
- Maintenance
- Updates
- Technical issues
- Hosting or infrastructure problems
- Security incidents
- Internet or network disruptions
- Events outside our reasonable control
We may modify, suspend, or discontinue portions of the website or its features where reasonably necessary.
24. Errors and Corrections
The website may occasionally contain typographical, pricing, product, availability, technical, or other errors.
We reserve the right to correct errors and update information when identified.
Where an error materially affects an order, we may contact the customer before proceeding with fulfilment or provide an appropriate resolution where necessary.
25. Fraud Prevention and Order Restrictions
We reserve the right to review, restrict, cancel, or decline transactions where there are reasonable grounds to suspect:
- Fraudulent activity
- Unauthorized payment
- Misuse of promotional offers
- Repeated abusive transactions
- False or misleading information
- Attempts to interfere with the website or ordering system
Where an order is cancelled for such reasons, any refund will be handled according to the circumstances and applicable law.
26. Limitation of Liability
To the extent permitted by applicable law, Al Madina by Rumis will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or a delay or inability to provide services caused by circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits any consumer right or remedy that cannot legally be excluded.
27. Events Beyond Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, which may include:
- Natural disasters
- Severe weather
- Floods
- Fire
- Government restrictions
- Strikes or disruptions
- Transportation disruptions
- Courier disruptions
- Internet or telecommunications failures
- Power outages
- Public health emergencies
- Acts of war or terrorism
- Other events outside our reasonable control
Where such circumstances occur, we will make reasonable efforts to resume or complete the affected service as soon as reasonably possible.
28. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or misuse of our services.
This provision does not apply to the extent that the relevant loss or claim results from circumstances for which Al Madina by Rumis is legally responsible.
29. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute shall be subject to the jurisdiction of the courts and legally competent authorities applicable to the relevant matter and location, subject to any consumer rights or jurisdictional protections available under applicable law.
30. Consumer Rights
Nothing in these Terms is intended to prevent or restrict a consumer from exercising any right or remedy available under applicable consumer protection laws.
Where a mandatory legal requirement applies, that requirement will prevail over any inconsistent provision of these Terms.
31. Changes to These Terms
Al Madina by Rumis may update these Terms & Conditions from time to time to reflect changes in our products, services, website functionality, business practices, or applicable requirements.
The updated version will be published on this website with a revised Last Updated date.
Your continued use of the website after an updated version is published will be subject to the updated Terms, to the extent permitted by applicable law.
