What can I buy from Al Madina by Rumis?
We offer a wide range of carefully selected food products, including dry fruits and nuts, dates, snacks and cookies, honey, drinks, spreads, seeds, dehydrated fruits and vegetables, chocolates and confectionery, and curated combos.
Are your products suitable for gifting?
Absolutely. We have a selection of products and combos that are suitable for birthdays, festivals, family celebrations, special occasions, and corporate gifting.
Do you offer corporate gifting?
Yes. We work with businesses looking for thoughtful food gifts for clients, employees, partners, and special occasions. You can contact us with your requirements and our team will help you explore suitable options.
Do you accept wholesale orders?
Yes. We accept wholesale and bulk enquiries. Please contact us with the products you're interested in and the approximate quantity required, and our team will get back to you.
Do you offer free shipping?
No. Shipping charges are applicable to orders and may vary depending on the delivery location and order details. Any applicable shipping charges will be shown during the ordering process.
Can I return or exchange an order?
As our products are food items, we do not accept returns or exchanges once an order has been placed and delivered.
We therefore request you to carefully check your products and order details before completing your purchase.
What if I receive the wrong or damaged product?
If there is an issue with your order, please contact us as soon as possible after delivery with your order details and clear photographs of the product and packaging. Our team will review the issue and guide you accordingly.
Can I cancel my order after placing it?
Orders are processed as quickly as possible. Once an order has entered processing or has been dispatched, cancellation may not be possible. Please contact us immediately if you need assistance with an order.
How should I store my products?
Different products may have different storage requirements. We recommend checking the packaging for product-specific storage instructions and following them to maintain freshness and quality.
How can I contact Al Madina by Rumis?
For questions about products, orders, gifting, or wholesale requirements, you can contact our team through the contact details provided on our website. We're happy to help.
